Privacy Policy

We collect account information you provide when you register a workspace or join one — name, email, job title and role — and the business information you add to it, such as company name, logo, industry, address, currency and time zone.

We also collect the records you create while using Oriven: tasks, projects, CRM contacts and leads, contracts, invoices, messages, files, and time entries, along with technical data such as device, log and usage information.

When a workspace invites a client into their portal, that client may submit information directly — task requests, approvals, feedback, files and identification details required to complete a contract. This information is visible to the workspace that invited them and is not shared with any other workspace on Oriven.

We use the information in your workspace to provide the features you rely on — connecting a lead to a client, a signed contract to an invoice, and a paid invoice to a project — to secure and improve the platform, to communicate with you about your account, and to comply with legal obligations.

Oriven’s knowledge assistant answers questions using information available within your own workspace — uploaded documents, SOPs and records you already have access to. It does not use information from other workspaces, and it is not a general-purpose AI assistant with knowledge beyond what your organization has provided.

Responses are generated from the data available at a point in time and may be incomplete; they should be treated as assistance, not as a substitute for your own judgment.

Invoice payments are processed by Stripe or Paystack, depending on which the workspace has connected. We receive payment status, amount and transaction reference from these providers to keep your invoices up to date — we do not store full card or bank account numbers ourselves.

Access to a workspace’s information is governed by the roles and permissions set within that workspace. Client access is limited to a client portal scoped to that client’s own projects, tasks, documents, contracts, invoices and conversations — internal notes, team chat and other clients’ information are never made visible to a client portal.

We use administrative, technical and physical safeguards designed to protect information in your workspace, including access controls, encryption in transit, and activity logging on sensitive actions such as contract signing. No system can be guaranteed fully secure, and we cannot warrant the absolute security of information you submit.

We retain workspace information for as long as reasonably necessary to provide the platform, meet legal, regulatory and audit obligations, and resolve disputes, after which it is deleted or de-identified in accordance with our internal retention practices.

You may request access to, correction of, or deletion of information associated with your account, subject to our legal and legitimate business requirements, by contacting us using the details below.

We may update this policy from time to time. Material changes will be reflected by updating the “last updated” date above, and, where appropriate, through additional notice.

Questions about this policy can be sent to privacy@oriven.com.